winspin FAQ

winspin requires all members to complete a Know Your Customer (KYC) verification before making deposits or withdrawals. You'll need to submit:

• A valid government-issued photo ID (PhilSys National ID, passport, or driver's licence)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Documents can be uploaded directly through your account dashboard. Verification is typically completed within 24–48 hours. Players from Manila, Cebu, Davao, and all other parts of the Philippines are welcome.

Go to the winspin Login page and click the "Forgot Password?" link below the login form. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected].

No. winspin strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately so we can resolve the issue.

You can update most personal details — such as your contact number, address, and preferred language — directly from your Account Settings page after logging in. Changes to your registered name or date of birth require additional verification and must be requested through our support team, as these are tied to your KYC records. Email us at [email protected] with your request and supporting documents.

If you wish to close your account, please contact our support team at [email protected]. Before closing, make sure to withdraw any remaining balance. Note that if you're closing your account due to concerns about problem gambling, we strongly recommend using our self-exclusion tool instead, which provides a structured break while keeping your account data safe.

winspin supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience stores and payment centres

All transactions are processed in Philippine Peso (PHP). We're continuously working to add more payment options for the convenience of our members nationwide.

The minimum deposit on winspin varies by payment method but generally starts at ₱100 PHP for e-wallet options like GCash and PayMaya. Bank transfer minimums may be slightly higher depending on the bank's own processing requirements. There is no maximum deposit limit, though large deposits may require additional verification in line with our responsible gaming and anti-money laundering policies.

GCash and PayMaya deposits are typically credited to your winspin account instantly or within a few minutes. BPI, BDO, and Metrobank online transfers may take up to 30 minutes during business hours. If your deposit hasn't appeared after 1 hour, please contact our support team with your transaction reference number and we'll investigate right away.

To withdraw, log in to your winspin account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount in PHP, and confirm. You must have completed KYC verification before your first withdrawal can be processed. Withdrawals are typically processed within 1–3 business days, though many are completed much faster.

winspin does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — please check with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules. We always recommend using the same payment method for both deposits and withdrawals to ensure smooth processing.

Withdrawal requests may be declined for several reasons: incomplete KYC verification, active bonus wagering requirements that haven't been met, a mismatch between your account name and payment account name, or a flagged security review. If your withdrawal was declined, you'll receive a notification with the reason. Contact our support team at [email protected] for assistance.

winspin covers a wide range of sports popular with Filipino bettors, including PBA basketball, NBA, UAAP, international football (Premier League, La Liga, Champions League), UFC and boxing, volleyball, and more. We also offer live in-play betting on selected events so you can place bets while the action is happening — perfect for those intense PBA playoff games.

winspin offers a comprehensive range of bet types including moneyline (win/lose), point spread, over/under (totals), parlays, teasers, prop bets, and futures. For live betting events, additional markets open up as the game progresses. The exact markets available depend on the sport and specific event.

If a match is officially postponed and rescheduled within 48 hours, your bet will generally remain valid for the rescheduled fixture. If the match is cancelled outright or postponed beyond 48 hours, your stake will be refunded to your winspin account balance. For parlay bets, the cancelled leg is typically treated as a push and the parlay is recalculated without that selection.

The minimum bet on winspin starts at ₱10 PHP for most sports markets, making it accessible for casual bettors. Maximum bet limits vary by sport, market type, and event significance. High-profile events like PBA Finals or major boxing matches may have higher maximum limits. Specific limits are displayed on the bet slip before you confirm your wager.

winspin offers live match statistics, real-time score updates, and live betting markets for a wide range of events. Live streaming availability depends on broadcasting rights for specific events. Check the live betting section of your winspin account for the latest available streams and live data feeds.

winspin offers a full suite of casino games including online slots from top providers, live casino games (baccarat, roulette, blackjack, and more with real dealers), bingo, and table games. The winspin Casino section is regularly updated with new titles to keep things fresh and exciting for Filipino players.

Yes. All casino games on winspin use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our games are sourced from reputable, licensed game providers whose software is regularly audited by independent testing laboratories. winspin operates in compliance with applicable Philippine gaming regulations overseen by PAGCOR.

Selected slot titles on winspin are available in demo mode, allowing you to try them out without wagering real money. This is a great way to get familiar with a game's features, paylines, and bonus rounds before playing for real. Visit the Slot section and look for the "Try Demo" option on eligible games.

winspin Bingo offers multiple rooms with different ticket prices, jackpot sizes, and game speeds. Purchase your bingo cards before each game starts, and numbers are drawn automatically. You can play multiple cards simultaneously to increase your chances. Chat features let you interact with other players during games. Visit the Bingo page for the full schedule and available rooms.

Astar Live is winspin's premium live dealer casino experience, featuring real human dealers streaming in high definition from professional studios. You can play live baccarat, roulette, blackjack, and other table games in real time, with full interaction capabilities. It's the closest thing to being on the casino floor without leaving your home in Manila, Quezon City, or anywhere else in the Philippines.

winspin offers a welcome bonus for new members upon their first deposit. The exact bonus amount and terms are detailed on the Bonus page. All welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Make sure to read the full bonus terms before opting in.

Wagering requirements (also called rollover requirements) specify how many times you need to bet the bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 10x wagering requirement means you need to place ₱5,000 in total bets before the bonus converts to withdrawable cash. Full details for each promotion are listed on the Bonus page.

Bonus eligibility varies by promotion. Some bonuses are specific to sports betting, others to casino games or slots. Certain high-RTP games may be excluded from wagering requirement contributions or may contribute at a reduced rate. Always check the specific terms of each bonus on the Bonus page before using it.

Most bonuses on winspin are claimed automatically when you meet the qualifying conditions (e.g., making a qualifying deposit). Some promotions require you to enter a promo code during deposit or opt in via the Promotions page. Visit the Bonus section of your account to see all currently available offers and their claim instructions.

Bonuses may not be credited if: your account KYC is incomplete, the qualifying deposit didn't meet the minimum amount, the promotion has expired, or you already claimed the same offer previously. If you believe a bonus was not credited in error, contact our support team at [email protected] within 48 hours of the qualifying action.

Yes. winspin uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorised third parties. We also employ two-factor authentication (2FA) and advanced fraud detection systems to keep your account safe.

winspin is committed to protecting your privacy in accordance with our Privacy Policy and applicable Philippine data protection laws. We collect only the data necessary to operate your account and comply with regulatory requirements. We do not sell your personal data to third parties. You have the right to request access to, correction of, or deletion of your personal data at any time.

If you suspect your winspin account has been accessed without your permission, change your password immediately and contact our support team at [email protected]. We can temporarily freeze your account while we investigate. We also recommend enabling two-factor authentication (2FA) from your Account Security settings to add an extra layer of protection.

winspin only shares your data with trusted third-party service providers who assist in operating our platform (such as payment processors and KYC verification services), and only to the extent necessary. We may also share data with regulatory authorities as required by Philippine law. We never sell your personal information to advertisers or unrelated third parties. See our full Privacy Policy for details.

winspin is strictly for players who are 21 years of age or older, in line with Philippine gaming regulations. We verify the age of all members during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you know of a minor attempting to access winspin, please report it to us at [email protected].

Log in to your winspin account, go to Account Settings, and select "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits in PHP. Limits take effect immediately and can only be lowered without a waiting period — increasing a limit requires a mandatory 7-day cooling-off period. Visit our Responsible Gaming page for the full list of available tools.

Self-exclusion is available directly from your Account Settings under the "Responsible Gaming" section. You can choose an exclusion period of 6 months, 1 year, 3 years, or permanent. Once activated, your account will be suspended within 24 hours and all promotional communications will stop immediately. For step-by-step instructions, visit our Responsible Gaming page.

If you feel that gaming is negatively affecting your life, please take action right away. winspin offers several tools to help — deposit limits, session time limits, cool-off periods, and self-exclusion. You can also reach out to our support team at [email protected] for confidential guidance. We also encourage you to seek help from PAGCOR's responsible gaming resources and professional counselling services available in the Philippines.

Yes. winspin's cool-off feature lets you temporarily suspend your account for 24 hours, 7 days, or 30 days without permanently closing it. During a cool-off period you won't be able to log in or place bets, but your account data and balance are preserved. Activate it from the Responsible Gaming section of your Account Settings, or contact our support team for assistance.

winspin is fully optimised for desktop and mobile browsers. We support the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. On mobile, winspin works seamlessly on both Android and iOS devices through your mobile browser — no app download required. For the best experience, keep your browser updated to the latest version.

Slow loading can be caused by a weak internet connection, browser cache issues, or temporary server load. Try these steps:

• Check your internet connection — switch between mobile data and Wi-Fi if possible
• Clear your browser cache and cookies, then reload the page
• Try a different browser or device
• Disable browser extensions that may interfere with the site

If the issue persists, contact our support team at [email protected] and include your device type and browser version.

winspin's system records all game activity in real time. If a game freezes or disconnects mid-round, simply refresh the page and log back in — your session should resume from where it left off. If the game cannot be resumed and a bet was placed, our system will resolve the round based on the recorded game state. If you believe a bet was lost unfairly due to a technical issue, contact support with the date, time, and game name.

You can manage your notification preferences from the Account Settings page after logging in. winspin can send you email notifications for deposit confirmations, withdrawal updates, bonus credits, and promotional offers. To stop receiving marketing emails, simply update your communication preferences in your account settings or contact our support team. Note: transactional notifications (deposits, withdrawals, security alerts) cannot be disabled as they are essential for account security.